Question 1

Are you legit?

Accepted Answer

Yes! We are New Zealand registered company. NZBN: 9429050300075

Question 2

Do you have a physical shop?

Accepted Answer

Not really, we focus on offering the best online shopping experience we can.

Question 3

﻿Can I pick up my order?

Accepted Answer

We don't do pick ups in general. 
For larger orders, if you get in touch prior to ordering we can consider on a case by case basis.

Question 4

Do you offer pre-orders?

Accepted Answer

Yes — for selected products, we may offer limited pre-orders once our allocation is confirmed. We aim to dispatch pre-orders one day before the official release date, and in-store pickup will be available on the release day.

Question 5

Will you be getting new stocks?

Accepted Answer

Yes, we always do. Even we don't take pre-orders, but we will order the latest, hottest products!

Question 6

Why shop with the TCG NZ?

Accepted Answer

We always thank you the opportunity for shopping with us.  Your experience will tell more.

We are running a "LEAN" business, which offer a good selection of products with good price. We are working hard to extend our product range, work with trusted supplier globally, in order to bring more fun to New Zealand with an affordable price.

We make sure your order well packed, fast dispatched, and we offer good communications for the status of your order, you know where is your order, and what is going on.

Question 7

Price match?

Accepted Answer

We offer very competitive and fair prices by default. Please contact us and we will consider the local price match with exclusions on special sales, conditional offers, private listings etc.

Question 8

Do you have Japanese Cards?

Accepted Answer

Not at this stage, but we are working on this to provide packs, and singles in our shop.

Question 9

What shipping provider do you use?

Accepted Answer

To achieve best, reliable and fast dispatch, we use NZ Post Tracked shipping service.

In some special cases, for South Island or Rural destinations, an alternative service provider may suit better.

We pack all orders to the best of our ability, including protection against the New Zealand weather.

Question 10

I am interested in something that is sold out or not on your site. Can you get it?

Accepted Answer

Try to search our site first, otherwise please leave us a message via "Contact us". We will try our best to accommodate all requests.

Question 11

I don't know what to spend much. Can you offer me something suitable?

Accepted Answer

We are able to offer a wide variety of packages to suit all budgets. You can filter our products for a range of options at all price levels.
If you are looking to buy something for children, or beginners let us know; we are experts at making packs to suit.

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